Customer Tech on-site Solution
BRealm customer technical services will get the most out of your technology by
providing expert service that allows you to run your business with all the IT
tech support, training, and IT solution problems that you need. By providing
outstanding customer care service and technical support on-site and remote
outsource of the IT management you can have a full support like an in-house but
at a 25% of the cost of what will cost you the same group of specialists.
Your assigned team
BRealm will assign to your company specific team members from project
management and the BRealm custom tech support division, so you always deal with
the same person(s) that really know your system, needs and problems.
• On-site tech support
• Inventory and system configuration management
• Email account and website management
• Security and share files systems management
• Hardware provision specialist
• New user set-up and training
• Centralized Antivirus services
• System security patches
• Databases packs
• Software updates
• System and data Back-ups
Software Installation and Updates
The Brealm team will install software necessary to keep up to date all the
software of the system of your location. Bream will update remotely or on-site
all the updates or software installation necessary.
Technical Support and Training
Brealm will provide a periodical technical support services for health of the
equipment and systems, and an on-request technical support and training for
company staff.
Security and Email Account Managers
This service will assign an account manager that will be checking for the
security and proper function of the security access of the accounts of
operation systems, and remote users and the email accounts. This manager
maintains adds/removes/changes user permission and resolves technical problems
in this area, configuration of Outlooks Express™ and other applications that
interact with the email and security system.
Hardware Provision Specialist
The Brealm hardware provision account manager will manage the provision and
inventory of all the hardware necessary or requested by the company. Due to
Brealm not being a hardware provider, Brealm will have an assigned hardware
account manager that will look in the main Brealm providers (or elsewhere
should the need arise) in terms of quality, guarantees and availability and
manage the hardware inventory, new equipment request installation and provide
the technical support.
Technology Installations and Upgrades
Brealm will perform a monthly check based on the software history of everything
installed on location on updates and send a report for updates suggested to a
designated person of the company. Then following confirmation or authorization,
the Brealm team will proceed with the installation of these updates through the
service software installation updates.
Emergency Aid
Brealm will respond to and emergency technical problem within the 4 hours with
a technical person on site.
Tech support turn around
Brelam will provide and maximum time for problem solution of 24 hours- given
that the problem is classified as an update, migration, and investigation or
depends on third-parties for its solution.
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