Increase Customer Satisfaction, Retention and Loyalty. As the web becomes a more popular shopping outlet, service responsiveness has become an increasing complaint against websites. Provide your website visitors with instant live chat support for questions before, during and after the buying process. You wouldn't leave your physical storefront empty, making customers figure things out for themselves ... staff your website with live chat operators and you will see return customers. With SierraChat, you can maintain an indefinite history of those customers with our online chat history and visitor monitoring capabilities.

Real-time History. SierraChat allows your service and support staff on-demand access to the chat, visit and email history of each return customer. You never have to search for related information on return customers because it is right at your fingertips. This dramatically improves customer loyalty and customer satisfaction.

Reduce Support Costs Dramatically. Live chat is more scalable and less expensive than phone support. Reduce your service call volume and wait time by up to 90%, at much less initial cost. Response time improves, teams become more efficient, call and email volume decrease, but customer satisfaction increases!